Prohibition of goods: The transportation of some goods is prohibited in accordance with local, national and international laws and regulations. A complete list of prohibited goods is available on the Asadi Express website. Expensive goods and cash, jewelry, antiques and important documents should not be included in the goods shipped. Also, in the event of placing any flammable or explosive or prohibited cargo and destroying the container and the goods contained therein, all responsibilities and damages arising from it are the responsibility of the sender or recipient.
Value of goods: The sender is obliged to declare the actual value of the goods to Asadi Express. If the actual value is not declared, Asadi Express is not responsible for damage or loss of the goods.
Submission of documents: The sender is obliged to take photos of the contents of the packages before packaging and after final packaging at the origin and send them to the company representative along with the complete documents of the goods (Asadi Express forms, declaration, invoice, packing list, bill of lading and weighing sheet and certificate of origin, etc.).
Packaging of goods: The sender is obliged to pack the goods properly and to submit them to the approval of Asadi Express experts so that they are not damaged during transportation and do not damage the containers. Also, at the customer’s request, there is the possibility of packaging appropriate to the customer’s cargo and approved by Asadi Express. Asadi Express is not responsible for any damage caused by improper packaging.
Insurance or warranty: Asadi Express provides insurance (guarantee) for all small cargo (groupage or LCL) transported goods, which comes in two forms: a silver guarantee (loss) that is included free of charge for all cargo by Asadi Express, and a golden guarantee (damage) by receiving an agreed amount between 7% and 20% of the actual value of the goods, which is applied in proportion to the type of goods and the type of packaging. However, this insurance (guarantee) only compensates for damage or loss of goods up to the value declared by the sender. In the case of full container loads (FCL), insurance must be taken out by the customer.
Payment method: The freight must be paid at the time of delivery of the cargo at the origin, and in the case of food, agricultural, chemical or unidentified cargo, the cost of any testing that is subsequently announced according to the invoice is the responsibility of the owner of the goods.
Warehousing: In the event that the goods are not received on time by the recipient, warehousing costs and unloading and reloading costs will be applied according to the announcement of Asadi Express warehouses, and the sender or recipient is individually obliged to pay it. In the case of light small loads (without the need for a crane or forklift or additional workers), warehousing is free for up to two days, and after two days and up to two months (if they are non-perishable), the goods are stored and their costs are charged. After two months and the costs are not paid, they are considered abandoned goods, and Asadi Express Company has the right to auction the goods abandoned in the warehouse and compensate for the costs incurred from their sale.
Compensation: If the packaging was done by the sender and the appearance of the packaging is intact, Asadi Express Company is not responsible for the contents of the package. Also, if the appearance of the packaging of the goods is damaged, the recipient is obliged to open the damaged package in the presence of an Asadi Express Company expert and under camera surveillance, check the health of the goods and the correctness of their quantity, and immediately inform the relevant expert or the Asadi Express Company representative office.

Please note that in all cases, a report of damage or loss must be written by the representative of Asadi Express Company, otherwise compensation will not be made.

Contract Cancellation: If the sender intends to cancel the contract and take back his goods, he can cancel the contract before the goods are transported by Asadi Express Company after paying the costs incurred for its transportation and storage, and receive his goods by signing the contract cancellation form.
Responsibilities of Independent Cargo (Container): When sending independent cargo, the sender and recipient are obliged to pay all transportation and clearance costs at the origin and destination, customs and container demurrage, agency fees, tests, inspections and fees of Asadi Express Company on time and in full. The insurance of the goods is the responsibility of the owner of the goods, and any loss or damage is the responsibility of the insurer, and Asadi Express Company is only responsible for advancing and following up on matters.
Trade Laws: Compliance with the provisions of Articles 377 to 393 of the Trade Law by the parties and issuing a printed bill of lading with the sender’s full details is mandatory.

The customer has the right to:
Request Asadi Express to deliver the goods to their destination on time and in good condition, depending on the type of warranty.
Track information about their goods, including the estimated delivery time and the current location of the goods.
If they are not satisfied with the services of any of Asadi Express’ departments, they can refer to Asadi Express’s Inspection and Customer Service Department within one month and follow up, file a complaint, and express dissatisfaction so that the matter can be investigated and resolved as soon as possible.
The customer is obliged to:
Comply with Asadi Express’s rules and regulations.
Provide accurate and complete information about their goods to Asadi Express.
Pay the cost of transporting the goods on time and at the time of delivery to the origin.

First things first: Make sure you have your shipping documents in order. One of the main types of shipping documents is called a bill of lading (BOL), which is required for the movement of cargo. A BOL serves several roles – as a receipt for transportation services, conveying the terms of transportation, as a contract for carriage, and as a receipt for delivery. This type of official document is issued by the shipping company and is admissible in court.

A bill of lading is similar to a BOL, except that it cannot be used as key evidence in potential disputes. It can include additional charges, information, or conditions that further clarify the information on the BOL. A shipping claim, on the other hand, is a request by a shipper or consignee to a carrier (for reimbursement of an additional charge, or for loss or damage to goods accepted for transportation). Shipping claims can occur for a variety of reasons – some are real, some are fictitious, and some can be avoided. However, all claims can be controlled, understood, and kept at acceptable and consistent levels.

If your company ships products internationally, the required documentation is a little more complicated. Shipping laws and regulations vary by location, so be sure to do your research before committing to shipping to a new part of the world. Please refer to the table below for more information on international shipping documentation.