FAQ
Frequently Asked Questions
How can I declare a load?
- Through the WhatsApp numbers available on the contact-us page
- Reference to each of the warehouses and offices of Asadi Express
- inquiry page on the website
- Direct contact with experts
How can I tracking the status of my load?
- Refer to the tracking page on the website
- Call our experts or message on WhatsApp
- If your cargo reaches its destination, the experts will contact you and the delivery procedures will be carried out.
What is Asadi Express services?
- Carrying any amount of goods by road, sea, air, in the routes related to Iran, Oman, UAE, China, Turkey
- Clearance of goods in the countries where Asadi Express offices are located.
- Warehousing goods in Iran (Tehran and Shiraz), Oman (Muscat), United Arab Emirates (Dubai)
- Packing services at the customer’s place and at the Asadi Express warehouses
- Cross-staffing and switch BL services
Door-to-door services are provided by Asadi Express?
- Yes, Door to Door services are provided in the countries where the offices and warehouses of Asadi Express are located
Do you have packing services?
- Yes, you can easily register a request for product packing by making a request on the website or by contacting the experts directly or by WhatsApp. Packing is done at your home, warehouse or factory according to your request.
Do you have storage services?
- Yes, warehousing services are provided in Iran (Tehran and Shiraz), Oman (Muscat), United Arab Emirates (Dubai). Ask the warehouse price by contacting the relevant warehouse or the sales experts of Asadi Express.
How can I request a container?
- On the cargo declaration page
- By contacting experts
Are there sea transport services and barge or boat rental?
- Yes, by providing full information of origin, destination, amount of goods and shipping date to the experts or registering a request on the inquiry page
Is it possible to ship goods by air by Asadi Express?
- Yes, by registering your request with Asadi Express experts, they will contact you as soon as possible and coordinate the shipment process with you.
In what ways is small cargo (LCL) carried out?
- Iran to Oman and vice versa
- Iran to Dubai and vice versa
- Dubai to Oman and vice versa
- China to Dubai and Oman
- Turkey to Dubai and Oman
What is small cargo (LCL) and what volume of cargo is called small cargo?
- From an envelope or a carton to a volume less than a 20ft container, it is said to be small cargo
Is it possible to insure the goods?
- Yes, it is possible to insure the goods separately in all routes if the trader requests to insure the goods
- For cargo company we have special guarantee that you can see in qurantee FAQ section.
Do you have Guarantee (insurance) for Cargo LCL goods?
Gold Guarantee:
- Availability: The Gold Guarantee is available upon request of the cargo owner. This means that the customer must contact Asadi Express and request the Gold Guarantee.
- Coverage: The Gold Guarantee covers theft, damage, sinking, breakage, and loss of cargo. This is a comprehensive guarantee that covers a wide range of risks.
- Requirements: To be eligible for the Gold Guarantee, the cargo must be packed and packaged by Asadi Express or approved by the company’s experts. The cost of packaging must also be paid from the beginning.
- Insurance cost: The insurance cost for the Gold Guarantee is calculated according to the invoice approved by the company and the packing list.
Silver Guarantee:
- Availability: The Silver Guarantee is a free service for Asadi Express customers. This means that there is no cost associated with the Silver Guarantee.
- Coverage: The Silver Guarantee covers loss of cargo. This is a more limited guarantee than the Gold Guarantee, but it still provides some protection for customers.
- Requirements: There are no requirements for the Silver Guarantee. Any cargo sent by Asadi Express is eligible for the Silver Guarantee.
Without Guarantee:
- Availability: Customers who do not want to do export packaging or do not comply with the necessary rules for sending cargo are not covered by any guarantee. This means that Asadi Express is not responsible for any damage or loss to the cargo.
- Requirements: There are no requirements for this category. Any customer who falls into this category is not eligible for any guarantee.
I hope this helps!
Is it possible to send home appliances?
- Yes, sending home appliances and packing at home by experienced staff and with different packing materials is required from the countries where there are Asadi Express branches.
What items are needed to send food cargo?
- Perishable foods need to be shipped in a refrigerated container
- There must be a date on all packages.
- Product contents must be printed on the product package post with details in English.
- Health certificate and documents of the manufacturer to be presented to the customs of origin and health certificate approved in the country of origin to be presented to the customs of the destination country.
- Invoice and full packing list of goods
How long is the shipping time?
- Shipping small cargo by sea according to the route, from the date of departure to the arrival at the destination, about one to three weeks
- Full container loads will be cleared and reach their destination much faster than small loads.
- Air cargo, depending on the type of cargo and the customs process, may take between one to ten days.
What are the unauthorized items that require special attention?
- All kinds of military goods, including weapons and their equipment, shields and military and paramilitary uniforms, cameras, and spy tools such as military and small microphones, batons, stun guns, pepper sprays, etc., swords, combat knives, and hidden knives. Bracelets, archery, walkie talkie, and even lasers with green and red light
- Types of detectors such as metal detectors, wave detectors, camera detectors, radar detectors, credit card scanners, etc. (need permit)
- All kinds of firecrackers and firecrackers, gunpowder and explosives, bombs and dynamite, radioactive and inflammable substances, acids and sprays containing gas
Notoce: empty sprays or capsules are allowed
- All kinds of narcotics, industrial, traditional and herbal and psychoactive pills, all kinds of alcoholic beverages, cigarettes, tobacco and charcoal
Some tobacco and charcoal can be transported by providing the necessary permits.
- All kinds of living organisms such as animals, insects, plants, fungi and microbes (requires special conditions for shipping and permission to leave and enter countries)
- All kinds of medicine and consumable medical supplies and medical equipment (requiring exit and entry permit)
- All kinds of globally registered food and non-food brands, all kinds of unregistered and unlicensed business and bank advertising cards.
- Types of hard disks containing information, flash drives, CDs, DVDs, and letters with military or confidential and special messages.
- Types of prayers, magics and superstitions