Privacy Policy for Asadi Express

Effective Date: January 6, 2026

At Asadi Express, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our official social media accounts (Instagram, Facebook) and our automated customer service systems.

1. Information We Collect

When you contact us via Instagram Direct Message or other communication channels, we may collect:

  • Contact Information: Name, username, phone number, and WhatsApp details.

  • Shipment Details: Information regarding cargo type, weight, origin, and destination to provide accurate logistics quotes.

  • Communication Content: The text of your messages and inquiries.

2. How We Use Your Information

We use the collected data strictly for:

  • Providing logistics services (Freight forwarding, NVOCC, and Carrier services).

  • Responding to inquiries about our warehouses in Dubai, Istanbul, Muscat, Tehran, and Shiraz.

  • Processing shipping quotes and transit time requests.

  • Automating responses using secure AI technology (Google Gemini API) to ensure 24/7 support.

3. Data Processing and AI

To provide efficient service, we use automated processing via Google Gemini API. Your messages are processed to understand your intent and provide relevant business information. We do not use your personal data to train public AI models, and your data is never sold to third parties.

4. Data Sharing and International Transfers

As an international logistics provider, your inquiry may be shared internally among our branches in the UAE, Turkey, Oman, and Iran to provide localized support. We do not share your information with external marketing agencies.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.

6. Your Rights

You have the right to:

  • Request a copy of the data we hold about you.

  • Request the deletion of your conversation history.

  • Withdraw consent for automated messaging at any time by requesting to speak with a human representative.

7. Contact Us

For any questions regarding this Privacy Policy, please contact our compliance team:

  • Company: Asadi Express

  • Email: Info@Asadi.Express

  • WhatsApp: +96877411000, +971589411000, +905383963200, +989999979660

  • Offices: Dubai (UAE), Istanbul (Turkey), Muscat (Oman), Tehran/Shiraz (Iran).